Webcom
Webcom Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Webcom has 1.4 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Godaddy, Agents who really tried, Criminals.
Cons: Refusal to cancel my account, Deceptive business practices, Failure to find any record of attempts to cancel.Recent recommendations regarding this business are as follows: "Avoid web.com it’s a scam!", "TURN AROUND, DON'T DROWN-DO NOT BUY THIS FOR ANY REASON", "Please find another company", "GoDaddy or ANY other web hosting company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Webcom has 1.4 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Godaddy, Agents who really tried, Criminals.
Cons: Refusal to cancel my account, Deceptive business practices, Failure to find any record of attempts to cancel.Recent recommendations regarding this business are as follows: "Avoid web.com it’s a scam!", "TURN AROUND, DON'T DROWN-DO NOT BUY THIS FOR ANY REASON", "Please find another company", "GoDaddy or ANY other web hosting company".
Most users ask Webcom for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Need to transfer domain to shopify
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerScam, take your money and offer false promise’s
Please avoid signing up with this company at all cost. After opening my business I kept getting a phone call from a sales rep asking me if I wanted to set up a website.
Of course I thought that was a great idea. After paying almost $3,000 for set up and services it took a month for them to give me a rough draft of my website which looked horrible. Not only did the sales rep tell me that I would own my domain forever and be able to make sales from the website my website was never able to be launched because the extra support for web design that I paid for could not fix all the issues wrong with the rough draft. I paid for a service I did not receive.
Come to find out my domain expired and it did not belong to me and I wouldve never been able to make sales from this website. I tried several times to get a refund however I was placed on hold for hours on end never being able to speak with a supervisor.
I also contacted corporate and left several messages with no response. this company is scamming money out of people with false promises.
- Trash website build
Preferred solution: Full refund
User's recommendation: Avoid web.com it’s a scam!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis Service Does Not Work. DO NOT USE!!!!
They reached out to me and provided me a temporary way to access my e-mail, which allowed me to get out of e-mail purgatory.You can't transfer domains for the first 60 days of creation, so I had to wait. In the meantime, the e-mail issue was never solved and I was...
That's neither here nor there. The real issue started when I bought the e-mail. It's not automatically routed. User has to route themselves.
I did it incorrectly, which-I am not an IT person. I contacted support, there was some offer about getting so much support when you sign up. Anyway, they assured me problem was solved-wait 48 to propagate. Little did I know they tell you that over and over and over.
At this point, I'm not sure how many times I contacted support about this issue. Paid $30 for 30 min of support-which I offered to pay support initially because what business can do anything without e-mail? Close to a MONTH has gone by, issue still not resolved and now my website doesn't work either. Impressive.
Not to mention the SEO purchase service just re-routes you to the website to purchase more products but not actual optimize anything. So basically, even though it's inexpensive, you are paying for NOTHING because NOTHING works. Don't get me started on support. Even with screenshots they can't make it.
I have been on the phone with them for over 2 hours. As you can imagine, not only have I lost any shred of patience; I have definitely lost revenue!
NOBODY can reach me by e-mail. Oh and if you are a new business, guess what, all your applications want a business e-mail not a gmail, so you are at a complete standstill until you figure out how to get out of this e-mail/website purgatory...which I am still figuring out.
- Get nothing for monies paid
- Support is practically useless
Preferred solution: Full refund
User's recommendation: TURN AROUND, DON'T DROWN-DO NOT BUY THIS FOR ANY REASON
To WARN others!
I had my website built and it was NEVER even published. Thats how bad this company is.
I called them to ask them to put how I process my shipping on my website and commerce act as if I was speaking another language. A few days later I was checking my bank statements come to find out I have several unauthorized charges to my account. I called multiple times in reference to my first matter which was the website and now these charges. I have been transferred, hung up on several times, and left on hold for 3 HOURSLiterally.
No one could give me answers to why I have been charged or the info I needed to add to my website. So at that point I no longer wanted to do business. I have been demanding that my account be closed and a refund of over $1,000. Im still fighting to get my money back from these SCAM ARTISTS.
Only because they said they cant close my account and they cant give me my refund. Oh! Yeah!
I stop payment all of a sudden they know how to call me back and still not do what I need them to do.
- Look of my website was good
Preferred solution: Full refund
User's recommendation: Please find another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oceanside, CaliforniaAfter 15 years, Web.com suddenly cancelled my websites for no reason (yet still charge me!)
Use ANYONE else... Do NOT trust Web.com.
I had websites with them for over 15 years that were suddenly canceled for no reason and without any explanation or warning, although they had charged my credit card for the annual renewal (and still charge the card after cancellation!). Web.com is responsible for thousands of dollars in lost revenue. Web.com does not seem to care. I spent hours on the phone on Tuesday.
I was told that a supervisor would contact me the next day. I waited. And waited. After THREE days waiting, I called again this morning.
After an hour on the phone, I was, yet again, promised that a supervisor would call me back within two hours. I was assured that this time it would be different..... However, no contact. I have been trying to get an answer for MONTHS.
Web.com's policy seems to be to ignore a customer's complaint until they get tired of complaining... GoDaddyUseUseUUse
User's recommendation: GoDaddy or ANY other web hosting company
*** scammers
- Did shambles design
- Went incommunicado 3 months into a three year contract
Preferred solution: Price reduction
Rippoff
Preferred solution: Full refund
I want to close my account and you to stop deducting amount from my card
- Inability of customer support to resolve issues
Preferred solution: Full refund
Horrible
- Liars and thieves
- Liers and thieves
Preferred solution: Full refund
They ADD more work!
I have been with Web.com for a month now and I am NOT happy. The posts are just thrown together.
Like posting verbiage about a t-shirt, but have an image of a coffee mug. I send messages to have them correct it and it goes IGNORED - so I have to call. Every single week!
Even after a full interview with me they still post whatever they want so now every Monday and Thursday on my to-do list now is to call Web.com and have them correct the post, that is IF they have it in my account on Monday like they say.
I expect WAY MORE for $150 a month.
I'm just sick of the added steps of calling and every week they get it WRONG! Looking for a replacement!!
- Failure to deliver quality as promised
- Deceptive business practices
Preferred solution: I want a personal account manager that will make sure my posts are done CORRECTLY EVERY MONDAY as you all stated you would or a FULL REFUND and cancellation of services!
Customer service puss poor
I had web.com build me a web site for my small plumbing bussiness. First thing when i opened the site my contact imfo.
is incorrect. I edited it and put the right phone number. Didnt work called to get it staoghtened out and sat on the phone for almost an hour before i finally hung up not cool. I work 12 hours a day most of the time and for a company im paying makes me waste my time unacceptable.
So i call to cancel and person on the phone was rude i asked to be transferred to a manager he refused. I asked to talk to anyone else but him and he refused.
This is not the kind of company i want to do business with. This is within a 5 day period they lost my business and any future business i may have brought them.
Web.com just trashed all our business e-mail during a migration
Deliberate misrepresentation of who they are and what they do. web.com?
- Criminals
- Criminals misrepresenting
- Will ruin your online presence
Preferred solution: Full refund
Web.com, they are not designers
Preferred solution: Full refund
Don't Risk Your Business!
- Not communicating known host issues that cause service denials
- Instability of hosting
- Inability of customer support to resolve issues
Preferred solution: Deliver product or service ordered
Former Employee
- Godaddy
Preferred solution: I will not stop until EVERYONE knows how web.com operates
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