Anonymous

HOLDING CUSTOMERS HOSTAGE THAT NO LONGER WANT THEIR SERVICES

This company is the worst provider possible and holds clients hostage to their products and services. It must be ILLEGAL to do this. As a web design professional my experience with multiple clients has been that they consistently: • Will not allow website products to be cancelled • Will not allow domain names to point away from their servers to other hosting providers • Will not allow you to transfer domains even after all of the ICANN required steps have been done. THEY ARE HOLDING CUSTOMERS HOSTAGE THAT NO LONGER WANT THEIR SERVICES You stay on hold for hours at a time, finally get advisers that continually place you on hold, complete the required steps, have ticket numbers and all settings default to what they were previously--LOCKED TO THEIR SERVERS IN THEIR ACCOUNTS.
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Loss:
$1000
Cons:
  • Holding customers hostage that no longer want their services
  • Refusal to cancel my account
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Jacksonville, Florida

Bad experience

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Web.com will lie to you from the initial sales call and throughout the life of your account with them. Their sales people tell you, you want be charged until you approve the website. The truth is, as soon as you give them your credit card number, your account is charged right away. Now, on to the dated website you'll get. Nobody is ever happy with the first draft, and most want to cancel. Did you know, their sites used to be $99.95/mnth? Every since they had a security breach, in which thousands of credit card numbers where compromised, they now have passed along their revenue loss to you, the customer. You now will pay $144.95/mnth. As for the marketing they do for your site, now called Ignite, used to be called Gorilla, it does NOTHING at all. Soo bad, they had to change the name. I have been with the company for years, in different departments, and its the same, company wide, they want you to lie to the customers, and nothing will ever get resolved. They also include and S.E.O. consultation each month, well youre not talking to an actual SEO person, youre talking to a modification agent who is reading from a script.And lastly, everyone in the company has access to your credit card number, and they do not do any background check...does this make you feel comfortable? Youre better off hiring someone local to build you a wordpress site, saves time, mony, and headaches
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Loss:
$62000
Pros:
  • Godaddy
Reason of review:
Bad quality
Anonymous
map-marker Palm Springs, California

Host Buildout Review

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Stole my money. Lied from day one. Extended cancellation period and refused to honor agreement. Very dishonest and very inept group of middle easterners, stealing your personal banking info and screwing up your security.
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Reason of review:
Return, Exchange or Cancellation Policy
Bayne Buh
map-marker Ottawa, Ontario

Make sure you steer clear of this company!

I failed for their ad golf channel featuring Jim Furyk(I'm a fan of Jim) and wife to create a custom web site. My nightmare began. I only agreed to $1600 to start project and $1600 upon completion. I was charged $3200, then I was charged $175 a month for only god knows what they did for me. After that, getting the sales person to respond to an email was like pulling teeth. My "dedicated web designer" disappeared! I was left in the dark, web site unfinished. I had paid my price, you don't have to. Don't do business with web.com.
View full review
Loss:
$5475
Cons:
  • Stay away from this company
Reason of review:
Poor service, deceptive marketing tatics
1 comment
Guest

These dudes just trashed my business e-mail, 2 years worth. I am lost, as i have lost my customer e-mail...

Anonymous
map-marker Brooklyn, New York

Child Care Review

I was deceived and taken advantaged of by Web.com they lied to me. They took money from my account before I was able to see any work from them. I wants money back.
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Reason of review:
Problems with payment
Anonymous
map-marker Goose Creek, South Carolina

Sirley Review

You charge 2 times on my card they don't have permission
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Reason of review:
Problems with payment
Shawnna Xtk
map-marker Cortlandt Manor, New York

NetSol arbitrarily SUSPENDS domains without warning!!!

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Network Solutions (a Web.com company) has surreptitiously installed ransomware on customer domains. Called SiteLock, it's purpose is to check for innocuous site updates that they determine to be outdated or requiring attention. The problem, if your site is not updated very often then NetSol, without ANY warning, will suspend your domain. They will not call you. They will not email you any warning. They will just arbitrarily decide to shut your web business down to protect the 'greater good'. Hence they have installed SiteLock as a type of Rasnomware to force domains to spend money to upgrade - of course, offering their for-pay services to help first. Upon complaining, they will then send you a barrage of generic emails stating their policy after-the-fact. In the meantime, you will have to FTP directly into the server and remove all offending site code and then jump through hoops to get the site turned back on. This can take days. The real PITA is that they DO NOT tell you which code, which plug in or which page is causing the offense. You have to just guess. As a systems developer for +25 years I am aghast at NetSol's business practice. While I understand the rationale and need for monthly site maintenance and updates, the sheer irrational volume of "updated versions", whether in the CMS, plug-ins or add-ons, can be a daunting task and often without any real purpose or merit other than to open up new avenues for solicitation and re-marketing. With other hosts, updates/upgrades are carried out on a quarterly basis. With NetSol (web.com), if you don't stay up-to-date each month, you risk having your site turned off without warning. As a client of NetSol for over 20 years I can no longer endorse them as a host. With their high domain fees and other subversive sales tactics I can not recommend them as a registrar either. It is a shame that once they were bought out by Web.com, their company and corporate policies went to ***.
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Reason of review:
Poor customer service
Anonymous
map-marker Oshkosh, Wisconsin

Webcom - Scammers Review from Oshkosh, Wisconsin

Web.com is a scam they will literally steal your money. If you cancel they continue to charge. You will have to cancel your credit card to get them to stop. Horrible people.
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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

I can not believe this happens to me too. I canceled the account since November 2015 because they can not provide the service that I needed.

They are still charging me. My bank is unable to stop them from from stealing my money.

I called them and got transfer to 2, 3 difference persons and then they hang up on me. Angry!!

Jory Twg
map-marker Vicksburg, Mississippi

Can no longer recommend Web.com as a viable or reliable host provider.

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I have a Ph.D. in computer science and have utilized Web.com services for approximately the last 10 years. Initially I recommended their services to others and found their help line responsive to any issues that arose. During the past several years, however, the support staff either blamed (1) my local Internet provider or (2) my coding for Server Time-Out errors and unresolved domain issues when the website was keyed in at the browser. Also, without any notice from Web.com, all of a sudden my security certificate became invalid. It took approximately 1 month to port the software to a new platform that supported a new security certificate. I rate the online help as generally incompetent and quick to always (and 99.99% incorrectly) attempt to blame my software which has undergone little change in the past years. It seems their growth has resulted in poor quality service and there is a fundamental problem with overloading of their servers. I can no longer recommend Web.com as a viable or reliable company.
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Loss:
$5000
Cons:
  • Poorly qualified staff
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Page Lfb

Dear Vicksburg, MS,

We are very sorry to hear about your experience, but greatly appreciate your feedback. Rest assured, we will make sure that our Senior Executives read your comments, as we seek to continually improve our systems, processes and overall customer experience.

We thank you for your business over these past 10 years and hope that you will allow us the opportunity to continue to serve you, and earn your future recommendations.

We recognize that we can always do better and please know we will continue to endeavor to do so. If you are still experiencing issues or wish to speak with someone directly, please contact us with your information using the following link: http://feedback.web.com/7mfj/

Sincerely,

Executive Support

Humza Ekd
map-marker Sacramento, California

Very bad website builders

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They will tell you everything you want to hear and when they build your website it is nothing close to what they promised you. They will mix up all the info's. The worst part is if you reject what they build you cannot go back to your old one because they will delete it. And there is no way they can bring it back. The website they built for me looked so generic. Like a really lazy programer did it and don't care design. All they need is copy the content of the old one and transfer it to the one they are building. Now my website is down and I lose business. They deleted my email too. I have customers there waiting for me to breed my top imports. That is gone too. I WISH I LOOKED AT THIS COMPLAINTS. I have my guards down because web.com have my domain for 2 yrs now. I really thought they are reputable not even close. Now I have to pay another person to build me another website and spend time to put my input in it. There is no one policing them too. All they can tell me is sorry.
View full review
Loss:
$10000
Cons:
  • Liars and theives
  • Services
Reason of review:
Bad quality
3 comments
Guest

Still no one from Web.com is helping me?? Ver very bad company to deal with.

Page Lfb

Dear Sacramento, California,

We are very sorry to hear about your experience. Rest assured, it sounds like the exception, and not the rule.

We've been helping small businesses succeed on the web for over 18 years and currently serve over 3.3 million customers, while maintaining an A+ rating with the Better Business Bureau.

We appreciate your feedback and will use it to help assess how we can better serve our customers. We would like to follow up with you to ensure that your account is being handled properly and ask that you please contact us with your details using the following link (you may need to copy/paste into your browser bar, if it is not live): http://feedback.web.com/2fwm/

Sincerely,

Executive Support

Guest
reply icon Replying to comment of Page Lfb

How about my old website?? I paid someone to build that and getting business from it.

You can see it on my old email? Now I don't have a website.

They told me that they send me what they built for approval. But instead they turned it on and deleted my old one??

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KWG

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Still billing me after cancelling a year and a half ago

Web.com owes me a refund of over $1200 and has yet to respond to my claim! I was playing around with a few different sites online and saw that web.com had a site for $3.12. I set up a couple in order to try out a few different option and then forgot I had even set it up until a few months later when I saw 3 different charges for $35 for the previous 3 months. I called immediately and told them that I needed a refund and to cancel my account. Apparently they only cancelled 1 and left the other two going. I had set this up with my savings account, which I never look at and now see that they've been billing me for the past year and a half!!!! I called multiple times and keep getting the run around.... I will be going on all media sites and express my concerns until my accounts are refunded in FULL!!!!
View full review
Loss:
$1300
Cons:
  • Deceptive business practices
  • Refusal to cancel my account
  • Failure to honor request to cancel when trial ended
Reason of review:
Problems with payment

Preferred solution: Full refund

2 comments
KWG

Web.com will not refund the money after they refused to cancel my account!!!!

Page Lfb

Dear Denver, Colorado,

We are sorry if there was any confusion over our pricing. We do go to great lengths to ensure that the terms and conditions of all of our promotional offers are clear, and we operate under standard industry guidelines and legal requirements.

We offer promotional pricing specifically so that interested users can try out our products and services, prior to deciding to make longer-term commitments. At the same time, it is the responsibility of account holders to cancel subscriptions that they initiate, at the time they wish to cancel, under the terms of the specific offers.

We are happy to look into this further to make sure that your account(s) are being handled properly and fairly. Simply provide us your information by following this link: http://feedback.web.com/pns7/

Sincerely,

Executive Support

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Anonymous
map-marker Carrolls, Washington

Web.com makes up their own hosting when site isn't published nor start

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I never selected and worked on a site with them. I pulled up the domain name and voila-there is the unworked on site still as an example, I didn't follow through with responding to their email that was sent to me as a reminder to go ahead with building a site. Thought that would be the end of them. No, nowseveral months later I am still being charged 22.00 and some odd cents for hosting a site that doesn't exist online. How convenient to bill me for a service, not able to cancel with one of their call center employees and not be able to talk to their boss (cause apparently they boss themselves?>?)). No manager onsite where they work, they tell me. Call monday morning, they say. Then instead of transferring me to an alleged department for other hypothetical questions I had they hung up! I am dealing with my bank now, and trying to reverse charges for something I haven't been getting this entire time.
View full review
Loss:
$115
Cons:
  • Refusal to cancel my account
  • Liars and theives
Reason of review:
Problems with payment
1 comment
Page Lfb

Dear Carrolls, Washington,

We are terribly sorry to hear about your experience! It sounds like there may have been some confusion over what products/services you ordered.

We do require that service cancellations be phoned in for security purposes, however, we want to make sure that you have, and are being charged for, only those products or services you want and need! To that end, we would like to ask you to use this link to contact us with your information (you may need to copy/paste it into your browser bar) and we will follow up to ensure your account is being handled properly: http://feedback.web.com/a7q1/

Sincerely,

Executive Support

Taji Fka
map-marker Hammond, Louisiana

Criminals

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Dishonest extortionists...never got my website up and running after 5 months. Finally I called and asked to cancel and requested the payment just deducted be credited back. The agent was nice and agreed to do so. When trying to put in my expiration date she kept asking me to reread and said her system wasn't accepting. I stated "how ironic that system has no problem with debiting the card and using the expiration date." Have waited 8 business days for management to correct...called today... waiting still!!! These guys need to room with Madoff!!!
View full review
Loss:
$165
Pros:
  • Agents who really tried
Cons:
  • Liars and thieves
  • Upper mgmt unresponsive
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Ocala, Florida

WEB.COM is AWFUL. Due To Error after Error I Couldn't Publish My Site

They have cost me a lot of money - I wish I would've know before signing a contract with them. It's taken hours on the phone trying to correct their mistakes and when they fix one thing another went back with my product images and incorrect links to the store.

Yes they'll be very nice on the phone and say they'll fix it but ultimately are incompetent giving me another 24-48hr turn around on the new problem. I have not been able to promote my site as my built in audience has been waiting I had to push back my launch date several times it's been awful. Don't give them your money.

I am switching as soon as I can get my new site built the way I want it with everything functioning properly. Don't use them spare yourself the grief.

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Loss:
$1074
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Niagara Falls, Ontario

Scam

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Signed up for Facebook service. I was advised I will not be charged for the 1st month and cancel the service without getting charged within the 1st month. They charged my card and does not want to return my money. I had an issue with them before. I signed up for them to create my website, I was not happy. I cancelled and it took them 3 months to return my money. I should have learnt from the my first contact with them. They transfer you from one agent to another. Worst company ever to deal with!
View full review
Cons:
  • Deceptive business practices
Reason of review:
Problems with payment

Preferred solution: Full refund