Webcom
Webcom Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Webcom has a 1.2 star rating from 21 customer reviews with about 95% unfavorable feedback; consumers report widespread dissatisfaction with reliability, website management, and high price levels.
Positive Feedback
Some agents and support calls helped resolve specific issues and a few users praised quick domain transfers or Shopify setup; a small number found helpful representatives.
Negative Feedback / Risk Areas
- Recurring Webcom reviews cite billing errors, unauthorized charges, and difficulty obtaining refunds.
- Many customers report poor customer service, long hold times, and failure to cancel subscriptions.
- Frequent website/email downtime, botched migrations, and lost data undermine reliability and hosting trust.
Key Takeaways for Future Customers
- Expect to verify billing and insist on written confirmations for cancellations and refunds.
- Consider alternative hosts if uptime, domain control, or responsive customer service matter to your business.
- Document all interactions and monitor accounts closely to avoid unexpected charges or subscription issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Webcom has a 1.2 star rating from 21 customer reviews with about 95% unfavorable feedback; consumers report widespread dissatisfaction with reliability, website management, and high price levels.
Positive Feedback
Some agents and support calls helped resolve specific issues and a few users praised quick domain transfers or Shopify setup; a small number found helpful representatives.
Negative Feedback / Risk Areas
- Recurring Webcom reviews cite billing errors, unauthorized charges, and difficulty obtaining refunds.
- Many customers report poor customer service, long hold times, and failure to cancel subscriptions.
- Frequent website/email downtime, botched migrations, and lost data undermine reliability and hosting trust.
Key Takeaways for Future Customers
- Expect to verify billing and insist on written confirmations for cancellations and refunds.
- Consider alternative hosts if uptime, domain control, or responsive customer service matter to your business.
- Document all interactions and monitor accounts closely to avoid unexpected charges or subscription issues.
Media from reviews
Turn one complaint into a collective action
Network solutions sucks. They are the worst dns company
The login page is blank, you finally contact someone and they want detail information before you can get anything done.
User's recommendation: Stay away
Not a review I just wanted to know why I did not get a contact call
Ive been texted two or three times. Somebody was supposed to call me at 9:30 a.m.. that did not happen!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Disappointment
Web.com decided to stop supporting an email forwarding feature I've relied on since the 1990s. Their integration and support teams are in chaos due to a series of acquisitions that they have done a poor job of absorbing. The only satisfactory solution is to move to another vendor.
I registered my first domain with MyDomain.com in the 1990s and their easy-to-use mail forwarding, DNS management, and responsive technical support have kept me a loyal customer with dozens of domains over the years. Since the acquisition by Web.com, I have been disappointed by the service in every way possible. I have nothing positive to say about Web.com.
- Simple domain registration
- Menu of services reduced since web dot com acquired mydomain dot com
- Technical support used to be good but is now nearly worthless
Preferred solution: Restore discontinued services that I now have to obtain from another company. Otherwise I will take new business elsewhere.
User's recommendation: Web.com's service only makes sense if your expectations are near zero.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeyond unhelpful
Since they absorbed MyDomain, logging in has become a nightmare. They have completely taken away my ability to log into my multiple domains and the email associated with them.
As soon as I can figure it out, I'm transferring everything. They are awful.
- All
Preferred solution: Access to my accounts
User's recommendation: Don't!
Lloydminster, Alberta
Need to transfer domain to shopify
Great help phoned and got ahold of someone who knew how to make my domain into a Shopify domain right away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis Service Does Not Work. DO NOT USE!!!!
They reached out to me and provided me a temporary way to access my e-mail, which allowed me to get out of e-mail purgatory.You can't transfer domains for the first 60 days of creation, so I had to wait. In the meantime, the e-mail issue was never solved and I was never able to access it directly from my portal.60 days finally came, they make it a hassle to transfer domains but I got it done.
Move e-mail and domain to another provider. Even though their product never worked, they don't offer any type of refund after 3 days. Which is funny because their e-mail takes 48 to "work" so you have for sure paid for it by the time you find out it doesn't work. Additional, the e-mail doesn't have a lot of functionality and is not very professional.
So, I would have switched anyway because it didn't have the things I needed. All in all. I wasted 50 hours of my life on this.
Between trying to get this website launched, the product working, researching why it didn't work, etc. 15 hours of that was directly tied to waiting on chat support.
That's neither here nor there. The real issue started when I bought the e-mail. It's not automatically routed. User has to route themselves.
I did it incorrectly, which-I am not an IT person. I contacted support, there was some offer about getting so much support when you sign up. Anyway, they assured me problem was solved-wait 48 to propagate. Little did I know they tell you that over and over and over.
At this point, I'm not sure how many times I contacted support about this issue. Paid $30 for 30 min of support-which I offered to pay support initially because what business can do anything without e-mail? Close to a MONTH has gone by, issue still not resolved and now my website doesn't work either. Impressive.
Not to mention the SEO purchase service just re-routes you to the website to purchase more products but not actual optimize anything. So basically, even though it's inexpensive, you are paying for NOTHING because NOTHING works. Don't get me started on support. Even with screenshots they can't make it.
I have been on the phone with them for over 2 hours. As you can imagine, not only have I lost any shred of patience; I have definitely lost revenue!
NOBODY can reach me by e-mail. Oh and if you are a new business, guess what, all your applications want a business e-mail not a gmail, so you are at a complete standstill until you figure out how to get out of this e-mail/website purgatory...which I am still figuring out.
- Get nothing for monies paid
- Support is practically useless
Preferred solution: Full refund
User's recommendation: TURN AROUND, DON'T DROWN-DO NOT BUY THIS FOR ANY REASON
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerScam, take your money and offer false promise’s
Please avoid signing up with this company at all cost. After opening my business I kept getting a phone call from a sales rep asking me if I wanted to set up a website.
Of course I thought that was a great idea. After paying almost $3,000 for set up and services it took a month for them to give me a rough draft of my website which looked horrible. Not only did the sales rep tell me that I would own my domain forever and be able to make sales from the website my website was never able to be launched because the extra support for web design that I paid for could not fix all the issues wrong with the rough draft. I paid for a service I did not receive.
Come to find out my domain expired and it did not belong to me and I wouldve never been able to make sales from this website. I tried several times to get a refund however I was placed on hold for hours on end never being able to speak with a supervisor.
I also contacted corporate and left several messages with no response. this company is scamming money out of people with false promises.
- Trash website build
Preferred solution: Full refund
User's recommendation: Avoid web.com it’s a scam!
To WARN others!
I had my website built and it was NEVER even published. Thats how bad this company is.
I called them to ask them to put how I process my shipping on my website and commerce act as if I was speaking another language. A few days later I was checking my bank statements come to find out I have several unauthorized charges to my account. I called multiple times in reference to my first matter which was the website and now these charges. I have been transferred, hung up on several times, and left on hold for 3 HOURSLiterally.
No one could give me answers to why I have been charged or the info I needed to add to my website. So at that point I no longer wanted to do business. I have been demanding that my account be closed and a refund of over $1,000. Im still fighting to get my money back from these SCAM ARTISTS.
Only because they said they cant close my account and they cant give me my refund. Oh! Yeah!
I stop payment all of a sudden they know how to call me back and still not do what I need them to do. 
- Look of my website was good
Preferred solution: Full refund
User's recommendation: Please find another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAfter 15 years, Web.com suddenly cancelled my websites for no reason (yet still charge me!)
Use ANYONE else... Do NOT trust Web.com.
I had websites with them for over 15 years that were suddenly canceled for no reason and without any explanation or warning, although they had charged my credit card for the annual renewal (and still charge the card after cancellation!). Web.com is responsible for thousands of dollars in lost revenue. Web.com does not seem to care. I spent hours on the phone on Tuesday.
I was told that a supervisor would contact me the next day. I waited. And waited. After THREE days waiting, I called again this morning.
After an hour on the phone, I was, yet again, promised that a supervisor would call me back within two hours. I was assured that this time it would be different..... However, no contact. I have been trying to get an answer for MONTHS.
Web.com's policy seems to be to ignore a customer's complaint until they get tired of complaining... GoDaddyUseUseUUse
User's recommendation: GoDaddy or ANY other web hosting company
*** scammers
Took my money for design in October 2020, had a few updates done then dissapeared into thin air since my last communication in January 11 after complainning about an update. Paid for 3 years webhosting. 100% fraudsters
- Did shambles design
- Went incommunicado 3 months into a three year contract
Preferred solution: Price reduction
Rippoff
I thought they would be legitimate, they sponsor the PGA Web.com tour, I saw their ads geared towards the small business owner on Fox Business. I had previously wasted money with other companies and been burnt, I was hoping they'd be real.
But they charged a lot of money for a pretty basic website--$1300, They charge me for search engine optimization(SEO) monthly at $95. As a result I got about $350 worth of business in a 6 month period, I have to continue paying for the domain name, $40 per month. I cancelled their SEO, I am no longer coming up on google searches. All together so far it will of cost about $3,000.
What a return. They will not give me any refund and they don't seem to give a crap about my hardship either. THEY SUCK.
I plan to report to other agencies and I am looking into legal action. If I find a lawyer willing to take a case against them I will post here with info so you too can join a lawsuit if no feel you too were ripped off.
Preferred solution: Full refund
I want to close my account and you to stop deducting amount from my card
The only favor that you can give me is close my account and stop stealing money from me
- Inability of customer support to resolve issues
Preferred solution: Full refund
Horrible
Webcom is a ripoff company all the leads we get from this Website is Telemarketer, Soliciting money and Sales. The best part all the money they took out from my account and they told me I agree to pay a ridiculous amount for this website that doesn't lead to any profits for my business.
This company is a ripoff all they doing is selling something that doesn't work and taking hard earn money from small business. How can I have a website is my business doesn't exit cause this company took all my money from the bank, they don't care about their clients as longer they collect their money and build a poor website for you. Anybody who's starting a business should stay away from WEB.COM, and for you to cancel is going to take arm and a leg and after all you pay this money and they website doesn't belong to you.
JERKS that's what they are . As you can see below that's all the calls we receive was Bad leads.
- Liers and thieves
- Liars and thieves
Preferred solution: Full refund
They ADD more work!
I have been with Web.com for a month now and I am NOT happy. The posts are just thrown together.
Like posting verbiage about a t-shirt, but have an image of a coffee mug. I send messages to have them correct it and it goes IGNORED - so I have to call. Every single week!
Even after a full interview with me they still post whatever they want so now every Monday and Thursday on my to-do list now is to call Web.com and have them correct the post, that is IF they have it in my account on Monday like they say.
I expect WAY MORE for $150 a month.
I'm just sick of the added steps of calling and every week they get it WRONG! Looking for a replacement!!
- Deceptive business practices
- Failure to deliver quality as promised
Preferred solution: I want a personal account manager that will make sure my posts are done CORRECTLY EVERY MONDAY as you all stated you would or a FULL REFUND and cancellation of services!
Customer service puss poor
I had web.com build me a web site for my small plumbing bussiness. First thing when i opened the site my contact imfo.
is incorrect. I edited it and put the right phone number. Didnt work called to get it staoghtened out and sat on the phone for almost an hour before i finally hung up not cool. I work 12 hours a day most of the time and for a company im paying makes me waste my time unacceptable.
So i call to cancel and person on the phone was rude i asked to be transferred to a manager he refused. I asked to talk to anyone else but him and he refused.
This is not the kind of company i want to do business with. This is within a 5 day period they lost my business and any future business i may have brought them.
Web.com just trashed all our business e-mail during a migration
Web.com trashed 2 years worth of our business e-mail during a migration! ----------------------------------------------- I have used Web.com to design a custom website for my IT consulting business.
I paid $1500 in agreed installments for the a year 2015. I have then been paying $144/month their bundle (domain hosting, e-mail hosting, and marketing bundle -- which is really not doing anything for my business!). Lately, we decided to save money, definitely because the expensive marketing package (SEO) they tout, did not bring a single visitor to our website for more than a year! We decided to move from custom to do-it yourself package $15/month which includes domain hosting and e-mail hosting.
As a business we discussed our need to migrate our business content (e-mail, domain) to the do-it-yourself side. 1. The migration was simply botched to say the least 2. They gave us instructions how to migrate our website content, which we did 3.
As a for the e-mail, their sloppy engineers, failed to migrate our existing e-mail content to new inbox on the new deployment. As a result of this our business is in a dire situation, where we do no longer have continuity of 2 years worth of customer e-mail. Talking to their staff, we seem to hear that it is ok 'because you are being migrated to a do-it-yourself'. Very alarming...
and we replied 'how about our business e-mail content'. Why do you tout yourself to be #1 blaa blaa for small businesses? Who in the IT world would trash a business e-mail, let alone a personal e-mail inbox during a migration? What if the Feds or Gov, or other authorities came to investigate the small business and ask your company access to their e-mail?
What is your darn retention policy? The answer was not forthcoming?
This is really embarrassing and irresponsible. I am hoping they resolve the issue by giving us back our business e-mail, or else we are going to sue!
About
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Webcom provides such services as: web-solutions for growing business, online-marketing solutions OLM to put a particular business in front of potential customers, hosting, security protection, web design, search engine optimization. Webcom offers products like: advanced e-commerce tool to enable marketing capabilities, domains etc. Web.com has over 3 million customers and 30 years of experience, and it knows what small businesses need to succeed on the web. Webcom works with such brands as Network Solutions, Register.com. Leads.com, 1ShoppingCart.com etc. Web.com headquarters in 12808 Gran Bay Pkwy, West Jacksonville, FL
Webcom is ranked 102 out of 1537 in Web Design and Development category
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