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Dishonest extortionists...never got my website up and running after 5 months. Finally I called and asked to cancel and requested the payment just deducted be credited back. The agent was nice and agreed to do so. When trying to put in my expiration date she kept...
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5.0
I liked
  • Agents who really tried
I didn't like
  • Liars and thieves
  • Upper mgmt unresponsive
#786676
They will tell you everything you want to hear and when they build your website it is nothing close to what they promised you. They will mix up all the info's. The worst part is if you reject what they build you cannot go back to your old one because they will delete...
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Anonymous
Armando

Still no one from Web.com is helping me?? Ver very bad company to deal with.

ExecutiveSupport
ExecutiveSupport
Webcom Verified Representative

Dear Sacramento, California,We are very sorry to hear about your experience. Rest assured, it sounds like the exception, and not the rule. We've been helping small businesses ...

1.7
I didn't like
  • Liars and theives
  • Services
#779719
I never selected and worked on a site with them. I pulled up the domain name and voila-there is the unworked on site still as an example, I didn't follow through with responding to their email that was sent to me as a reminder to go ahead with building a site. Thought...
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ExecutiveSupport
ExecutiveSupport
Webcom Verified Representative

Dear Carrolls, Washington,We are terribly sorry to hear about your experience! It sounds like there may have been some confusion over what products/services you ordered. We do...

1.0
Carrolls, Washington
I didn't like
  • Liars and theives
  • Refusal to cancel my account
#777173
Web.com owes me a refund of over $1200 and has yet to respond to my claim! I was playing around with a few different sites online and saw that web.com had a site for $3.12. I set up a couple in order to try out a few different option and then forgot I had even set it...
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kwebbgalarza
kwebbgalarza

Web.com will not refund the money after they refused to cancel my account!!!!

ExecutiveSupport
ExecutiveSupport
Webcom Verified Representative

Dear Denver, Colorado,We are sorry if there was any confusion over our pricing. We do go to great lengths to ensure that the terms and conditions of all of our promotional off...

I didn't like
  • Refusal to cancel my account
  • Deceptive business practices
  • Failure to honor request to cancel when trial ended
#763135
I purchased a domain name from networksolutions in Oct. 2014, noticed they had charged my Credit Card for hosting. I called cancelled any hosting that they claimed I had purchased they issued a refund and apologized. A year later I come to find out that web.com has...
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1.0
I didn't like
  • Pore site
  • Failure to honor request to cancel when trial ended
  • Refusal to cancel my account
#754077
I, too, fell for the "low intro price" trap. $3.90 for a domain name seemed like a small amount initially. Until it shot up to $24.90. They debited it from my card automatically. When I saw the charge I called to get it credited back and the account cancelled for...
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#752238
I purchased a website from Web.com some time ago and it has done nothing but harm my business. I own and operate a small martial arts school in the Chicago land area. I thought web based advertising would bring more kids into the program. But the initial site they...
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ExecutiveSupport
ExecutiveSupport
Webcom Verified Representative

Dear Elgin, IL,We are sorry to hear about your experience, but appreciate your feedback. We use this information to help us continually assess and improve our systems, process...

#748461
I cancelled my account over 2 mos ago I am still being emailed about payments and wanting to help me design a web site. 7 people with 3 being supervisors have told me all is cancelled and the domain as well. They all lied. I have a heart condition and every time I...
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I didn't like
  • Refusal to cancel my account
  • Hounded by sales people charging me after cancelled my acct
  • Deceptive business practices
#745919

I tried up for a free trial over 2 years ago, told them I was not interested in their service, and have been billed nonetheless for the last 2 years. DO NOT EVEN ACCEPT A FREE TRIAL FROM THEM. It looks like I will have to pay my bank a one time fee to block their...
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Anonymous
Anonymous

My issue has not been resolved. I closed the credit card they were charging and opened a new one, but continue to get emails about billing

1.0
I didn't like
  • Hounded by sales people charging me after cancelled my acct
  • Deceptive business practices
  • Refusal to cancel my account
#723377
I inquired online about building an online website. After contact by the WEB.COM sales team I told them that I was not interested because I couldn't afford their service. The lady told me that she would cancel my account and a year later I finally got them to stop...
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ExecutiveSupport
ExecutiveSupport
Webcom Verified Representative

Dear Anonymous,We appreciate your feedback and will forward your comments to our Executive Team. We strive to make building an online business simple and affordable by providi...

#720407