I've been hosting a couple of websites with web.com for ages... through many acquisitions. One of my sites, theopinion.com, got "lost" in one of their transitions and they lost all of my content and database information.
When I found out that it was all deleted 2 years later, and told them I wanted remediation, they at first offered a refund of one month's bill ($58). I responded saying "seriously? You give me one month off for actually DELETED my site and didn't notify me." So, their response was "under further investigation of your issue, we will not be providing any refund to you whatsoever."
Really bad, Web.com. Really bad.