Webcom - Web.com Refuse to cancel if you do it in writing

23 of 41 Webcom reviews

During March 2015 i subscribed to web.com, the service delivery was pathetic therefor decided to find another service provider.

I complained in writing to web.com as well as that they debit my bank without permission and informed them that i do not wish to continue, they responded that i must call to cancel i cannot do it in writing

Once again a month later [today] they debited my bank account without permission, they continued to close my complaint and again said i must phone to cancel, again i informed them that it will incur cost therefor in writing. even informed that i cannot do it via skype. i asked them if they will reimburse me or why do they not call me.

ALL IN VAIN - WHY DID THEY NOT INSIST ON A TELEPHONE CALL WHEN I SUBSCRIBE?

YOU CAN JOIN ELECTRONICALLY BUT YOU CANNOT CANCEL - THEY ARE TURNING A BLIND EYE AND CONTINUE TO ENRICH THEMSELVES WITH THE CALL TO CANCEL SCAM

I kept proof of all communique and their deliberate ignorance

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Customer service
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Deceptive business practices

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$65
Product or service
Domain
Review category
Hosting
review #647153 by
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23 of 41 Webcom reviews
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Anonymous

Jun 11, 2015 #993777 Chapel Hill, North Carolina, United States

file a complaint with the attorney general consumer fraud unit in your state or theirs. contact your bank and let them know you did not authorize the continued payments. you may have to take a copy of the letter to your bank

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